1. Returns

Due to the perishable nature of our sweets, namkeen and dairy-based products, we do not accept returns once an order has been delivered. This is standard practice for fresh food products and helps us maintain hygiene and quality standards for every customer.

2. Damaged or Defective Products

If you receive a product that is damaged, spoiled, or incorrect, please contact us within 24 hours of delivery by phone or by writing to us at lovyamsweets@gmail.com.

To help us resolve this quickly, please include:

• Clear photos of the product and its packaging.
• A photo of the invoice or order confirmation.
• Your order number and delivery address.

Our team will review the case on priority and aim to provide a resolution — a replacement or a full/partial refund, at our discretion — within 2 business days.

3. Order Cancellation

Because our sweets are prepared fresh and dispatched quickly, cancellation windows are short:

• Before dispatch: You can request cancellation by contacting customer support (+91 70161 37782) or phone as soon as possible after placing your order. We will do our best to accommodate the request if your order has not yet been packed or handed over for delivery.
• After dispatch: Once an order has been dispatched or handed to our delivery partner, it cannot be cancelled or refunded, except where the product arrives damaged or defective (see Section 2 above).
• If you'd like to amend order details (address, quantity, etc.), please contact us within 15 minutes of placing the order — after this, we begin preparing orders and may be unable to make changes.

4. Refund Method & Timeline

Where a refund is approved, it will be processed to the original method of payment used at checkout via our payment partner, Razorpay. Refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer's processing time. In some cases, we may offer store credit or a coupon code instead of a monetary refund, where mutually agreed.

5. Festival & High-Demand Periods

During periods of significantly increased demand — such as Diwali, Rakhi, wedding season and other festivals — please note there is a higher chance of items selling out or dispatch being slightly delayed. Cancellation windows may be shorter during these periods as orders are processed and dispatched faster to meet festival deadlines.

6. Fraudulent Orders

If we suspect a fraudulent transaction, or a transaction that violates our Terms & Conditions, we reserve the right to cancel such orders at our sole discretion and may deny future access to the account or customer involved.

7. Contact Us

For cancellations, damaged items, or any refund-related query, please reach out:

• Phone: +91 70161 37782 / +91 78628 11410
• Email: lovyamsweets@gmail.com
• Address: 6, Ground Floor, Silver Radiance-1, Nr. Zydus Hospital, Hebatpur Road, Thaltej, Ahmedabad – 380054, Gujarat, India