1. Introduction

At Lovyam Sweets, accessible from https://test.lovyamsweets.com, protecting the privacy of our visitors and customers is one of our main priorities. This Privacy Policy explains what information we collect, how we record it, and how we use it when you browse our website, place an order, or interact with our customer support channels.

This Privacy Policy applies only to our online activities and is valid for visitors with regard to information shared and/or collected on Lovyam Sweets. It does not apply to information collected offline, such as at our physical outlets in Ahmedabad, or via channels other than this website.

2. Consent

By using our website, creating an account, placing an order, or contacting customer support, you consent to this Privacy Policy and agree to its terms.

3. Information We Collect

The personal information you are asked to provide, and the reasons you are asked to provide it, will be made clear at the point we request it. This may include:

• Name, email address, phone number and delivery address when you register an account or place an order.
• Order details such as products purchased, quantity, delivery pincode and order value.
• Payment confirmation details from our payment partner (we do not store your card, UPI or net-banking credentials).
• Messages, photos or attachments you send us via our contact form, email — for example, while requesting a bulk order quote or reporting a delivery issue.
• Basic technical information such as browser type, device type and pages visited, collected automatically as you browse.

4. How We Use Your Information

We use the information we collect in the following ways:

1. To process, pack and deliver your orders, and to keep you updated on order status.
2. To operate, maintain and improve our website and shopping experience.
3. To respond to your enquiries, bulk-order requests and customer support messages.
4. To manage your account, order history and loyalty points balance.
5. To send you order updates, festive offers and product updates.
6. To understand how customers use our site, so we can improve our catalogue and service.
7. To detect and prevent fraudulent orders or misuse of the website.

5. SMS & Email Communication

By registering with us, placing an order, or using our customer support channels, you agree that we may contact you via SMS and email regarding order confirmations, delivery updates, festive offers and marketing communication. You can ask to opt out of promotional messages at any time by contacting us — transactional messages related to an active order will still be sent for your convenience.

6. Payments & Third-Party Partners

Payments on our website are processed securely through Razorpay. Lovyam Sweets does not store your card, UPI or net-banking details on our own servers; these are handled directly by our payment partner under their own security and privacy standards.

We may also share your name, phone number and delivery address with our logistics/delivery partners solely for the purpose of dispatching and delivering your order.

7. Loyalty Program

If you participate in our Loyalty Points program, we record your points balance, redemption history and linked orders against your account so that points can be accurately earned, tracked and redeemed on future purchases.

8. Log Files & Cookies

Like most websites, Lovyam Sweets uses log files that record visitor IP addresses, browser type, date/time stamps and pages visited. This information is not linked to anything personally identifiable and is used only to analyse traffic trends and administer the site. Our site may also use basic cookies to remember your cart contents and preferences during your session.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to request a copy of the personal information we hold about you, ask us to correct inaccurate details, or request that we delete your account and associated data, subject to any records we are legally required to retain (such as invoices, for tax purposes). To exercise any of these rights, please contact us using the details below.

11. Children's Information

Protecting children while they use the internet is important to us. Lovyam Sweets does not knowingly collect personal information from children. Our products may be purchased by adults on behalf of family members of any age, but accounts and checkout are intended for use by persons 18 years or older, or with parental supervision.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please reach out:

• Email: lovyamsweets@gmail.com
• Phone: +91 70161 37782 / +91 78628 11410
• Address: 6, Ground Floor, Silver Radiance-1, Nr. Zydus Hospital, Hebatpur Road, Thaltej, Ahmedabad – 380054, Gujarat, India